After being an HOA President for 10 years and working with different mgt companies, our property was never in better hands than with Emerald. All of their processes and focus are about protecting and serving our community. They have an exquisite attention to detail and they can be creative on coming up with ideas that saved us lots of money over the years.
Emerald Management and Consulting has been managing our HOA for a couple of years now and have done a great job. We've had staff turnover, and they helped us with the search and hiring of new employees. We had a major problem with an elevator and they were a big help there as well. The have been responsive and very helpful.
Your quick and perfect response to the owner’s email laden with questions only hours before our budget meeting showed just how responsive and caring you are. When I saw Lisa sitting down with the owner, going over the points, I saw the owner becoming our champion, no longer our adversary. Kudos to Lisa and team for carrying is through a challenging moment.
You guys are a million times better than the previous companies!!!!!
Thank you so much for taking time out of your day to speak to my clients and me regarding the Association information, financials, and CCRs. I have never before had the pleasure of working with someone who was so helpful on the other side with helping the buyers navigate the condo docs. I think the buyers were feeling very overwhelmed with all of the documents and you helped them not only make sense of everything, but also gave very good tips about how to read them and things to look for. You also helped me as an agent! I’ve never had anyone walk me so thoroughly through the reserve report before. Thanks again for your time and all your insights. We really appreciated it!
Thank you for your courtesy call today. It was a a pleasure to talk to you. I just wanted to express my gratitude for your timely communication and professionalism. Since I made my first call, I was constantly in contact with you, your office and your contractor. Somebody came the next day to investigate my complain and they took in consideration my availability. I can’t prize enough their friendliness and how they checked every possible complication. It was a pleasure to work with you!
I find the staff at Emerald to be prompt and responsive when I contact them with questions. Their work with our HOA has been nothing but professional, and they’ve helped us navigate some challenging waters with multiple assessments. Heather was especially helpful during the sale of our condo.
So this is what it's like to have competent professional property managers? I've got to learn to let go and just let you do things. Thank you for being on top of it.